EWM Global’s Executive Services Team assures that your plan participants received the highest quality service.
- Direct access to online account information, action items and plan specific help screens 24/7.
- Direct access to experienced Executive Services representatives via telephone and email during US and European business hours.
- Event based and automated participant e-mail communications.
- Participant query tracking and management tool for efficient response to and/or rerouting of participant queries.
- Creation and maintenance of client specific frequently asked questions matrix to provide timely and consistent response to participant queries.